Membership & Development Coordinator

Apr 12, 2018, 10:51 AM
Location : Harpers Ferry, WV
Department : Membership & Development
Supervisor : Operations Manager, Membership & Development
Type : Full-time
Position Summary:

The Membership & Development Coordinator conducts administrative functions for the Membership & Development team and plays a key role in ensuring a productive and smoothly functioning department and an exceptional donor experience.

Essential Duties/Responsibilities:

  • Process donor acknowledgement letters daily and ensure all letters are accurate, appropriate, formatted correctly, signed by the correct person, sent in a timely manner and saved to donor records
  • Maintain acknowledgement letter templates, ensure they are updated annually
  • Coordinate the writing and sending of custom acknowledgement letters with the appropriate fundraiser and signatory, as needed, and in a timely fashion
  • Provide administrative support for department and team members, such as scheduling meetings and setting up associated technology, invoicing, scanning/copying, filing, assisting with events, responding to donor inquiries, writing meeting minutes, preparing mailings, maintaining the department calendar, etc.
  • Maintain and update the donor database and run reports, as needed
  • Act as the departmental mailing expert, staying current on postal regulations, identifying the least expensive mailing options, conducting mail merges, coordinating departmental mailings, preparing any daily mail and collecting and distributing departmental mail each day
  • Manage our peer-to-peer fundraising platform
  • Continually assess departmental processes and identify strategies to improve efficiencies and accuracy to ensure an exceptional donor experience
  • Order and maintain appropriate levels of departmental supplies, stationery, paper and collateral
  • Conduct prospect/donor research, as needed
  • Provide phone/reception support for ATC and the department
  • Act as back-up to Membership & Development Specialist when they are out of the office
  • Other duties, as assigned 


  • Bachelor’s degree or three years of administrative experience
  • 1-3 years of database experience
  • Membership or development experience strongly preferred
  • Proficient in Microsoft Word, Excel and Outlook
  • Excellent written and verbal communication skills
  • Strong customer service skills
  • Organized and detail-oriented
  • Excellent time-management skills
  • High degree of initiative and ability to work independently to complete projects and respond to inquiries
  • Strong problem-solving skills
  • Writing and proofreading skills
  • Experience and comfort with interacting with Board and committee members, donors, volunteers and all levels within the organization
  • Ability to handle sensitive financial information with integrity and precision
  • Team player

Physical Demands:

Work Environment:

  • Working on the computer for prolonged periods
  • Ability to communicate with individuals by phone, email and in person
  • Sitting for prolonged periods
  • Shared office environment with modest noise level

To Apply:

To apply email a cover letter, and resume to [email protected]

In addition to the cover letter and resume, please forward 3 references, 2 from a supervisor.

ATC Equal Employment Opportunity Statement:

ATC encourages collaboration, flexibility, and fairness with all employees and volunteers to enable participation and contributions to their fullest potential. We are committed to being a diverse and inclusive organization, and recognize that diversity contributes to an effective and successful organizational culture and mission. The ATC prohibits discrimination in employment on the basis of race, color, religion, sex (including pregnancy, gender identity and/or expression), national origin, political affiliation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, political affiliation, union membership, or any other status protected by the laws and regulations in the locations where we operate.

Position Type : Careers - Full Time