Appalachian Trail Visitor Center Manager – Monson, ME

Location : Monson, ME
Department : Conservation
Supervisor : Claire Polfus, Maine Program Manager
Type : Seasonal

Our Mission

The Appalachian Trail Conservancy’s mission is to preserve and manage the Appalachian Trail – ensuring that its vast natural beauty and priceless cultural heritage can be shared and enjoyed today, tomorrow, and for centuries to come.

Position Summary

Departmental Mission:

The Conservation Department of the Appalachian Trail Conservancy (ATC) ensures the permanent protection and stewardship of Appalachian Trail Lands (ATC lands) and Appalachian National Scenic Trail lands (National Park Service lands) and their associated resources through effective implementation of a cooperative management system involving ATC, Trail-maintaining clubs, and public-agency partners.


The incumbent will work cooperatively to manage the Appalachian Trail Information and Visitor Center in Monson, Maine an A.T. Community. The Visitor Center’s core mission is to address the increased popularity of the Appalachian Trail in northern Maine and Baxter State Park, concerns with hiker behavior, and to support the growing ecotourism industry in the Moosehead Lake region. The incumbent will be the lead staff for the Visitor Center and will be the primary point of contact for all visitors to the Visitor Center including thru-hikers, section hikers, short term backpackers, day hikers  camp groups and casual visitors. The Visitor Center Manager will provide education on Leave No Trace, management regulations, permitting and visitor expectations in Baxter State Park, day hiking opportunities in the area, and trail and river conditions. They will also organize Visitor Center events, lead presentations and interpretive hikes, oversee a small retail operation,  and engage volunteers at the Visitor Center and on the Trail. The incumbent will provide administrative support for visitor center operations and will provide local supervision for the Ridgerunner and Visitor Center Representative and the Visitor Center Intern.

The Monson Visitor Center Manager will be expected to work with the Ridgerunner and Visitor Center Representative, Visitor Center Intern and Maine Program Manager as a team, and also cooperatively with Appalachian Trail Conservancy staff, Maine Appalachian Trail Club (MATC) volunteers and staff, Monson A.T. Community volunteers, Monson town staff and Baxter State Park staff. They will also be expected to work weekend days and some holidays.

Incumbents must be available the end of May through mid October.


Essential Duties and Responsibilities
  • ●Meet and greet the public in the Monson Visitor Center and inform and educate them about the Appalachian Trail, ATC, MATC, Baxter State Park, and Leave No Trace hiking/camping methods
  • ●Advise thru-hikers and section hikers on the regulations and expectations for A.T. hikers in Baxter State Park
  • ●Provide appropriate local hike recommendations, informing visitors of local regulations, for those wishing to explore the A.T. and other trails in the general vicinity.
  • ●Provide up-to-date assessments of trail and ford conditions in the 100 Mile Wilderness region
  • ●Support and engage with Monson A.T. Community volunteers
  • ●Coordinate a series presentations and workshops for area visitors at the Visitor Center
  • ●Promote ATC and MATC membership through positive customer interactions that convey ATC’s and MATC’s missions
  • ●Provide administrative support for Visitor Center operations
  • ●Provide local supervision for the Ridgerunner and Visitor Center Representative and Visitor Center intern
  • ●Manage small retail operations, stocking and inventory and manage cash
  • ●Maintain a daily log and submit it to the ATC supervisor and Baxter State Park managers, submit written or e-mailed reports to supervisors at the end of each work period, and submit a written report to ATC at the end of the season detailing highlights, problems, etc.
  • ●Maintain regular contact with field supervisors, club volunteers, agency partners, and local officials.
  • ●Other duties as assigned

  • ●Commitment to Appalachian Trail and resource protection efforts including regulations
  • ●Knowledge of the Appalachian Trail, ATC and the trail maintaining clubs
  • ●Knowledge of and experience in Baxter State Park
  • ●Active knowledge of Leave No Trace principles; LNT Trainers or Master Educators preferred
  • ●Experience with the Appalachian Trail long- distance hiking community.
  • ●Proven ability to work alone with minimal supervision
  • ●Excellent communication, organization and education skills
  • ●Ability to interact with visitors with varied levels of experience under sometimes  stressful conditions
  • ●Proficiency with computers including but not limited to proficiency with the internet, Microsoft Office software and email
  • ●Previous A.T. volunteer experience preferable
  • ●Current first-aid and CPR certification (Wilderness First-Aid certification is preferable)

Physical Demands
  • ●Moderate noise level due to visitor-center environment with a high level of conversation and crowds from time to time.
  • ●Periods of standing on feet from time to time indoors.
  • ●Ability to lift and move moderate weight (50+ pounds)
  • ●Exposure to odors associated with natural and outdoor activities and those that may have been engaged in activities in natural or outdoor settings for an extended length of time.

Work Environment

To Apply

To apply please email a cover letter and resume to [email protected] All resumes should be titled as “Last Name_First Name.”  Please include the position title and your name in the email subject line. If you have questions about the position, please send an email [email protected]. Please apply by March 1, 2017.